So if one person has worked harder for it than another, he may also receive a greater reward. Distributive Justice In distributive justice, people compare themselves to others in terms of the effort they put into their work and the Kazakhstan WhatsApp Number List outcomes they get for it. The lack of distributive justice can lead to very negative emotional reactions. For example, that of an employee who hears that he is paid less than his colleague while they both work equally hard. Procedural Justice Finally, procedural fairness is about how the proceeds earned are distributed.

Explain This Principle Below

This mainly focuses on the procedure for assessing whether something is (un)justified. For example, the extent to which someone has or has not had a say in the procedure to arrive at a decision. This affects how fair or just that person ultimately finds the outcome. A certain degree of involvement in a procedure is therefore important. 5. Influence The fifth and final building block for a lasting relationship is the extent to which the customer can influence the product and the process. Influence is especially relevant when it comes to services. Because in the case of services, production and consumption of the service take place simultaneously.

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This Principle Below

The influence that a customer can exercise may relate to the specification of a service, the execution of the service or the extent to which the customer can still exert influence afterwards. In the first case, the customer can influence the creation of the product or service. In the travel industry, for example, a lot of influence means that the customer can compose his own trip completely. Low influence means that the customer has nothing to say about the choice of airline, destinations or hotel accommodation. If a customer can influence the performance of a service, he can still do so during the service process.

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